Observability & Site Reliability

Cloud monitoring services include full-stack observability instrumentation (metrics, logs and traces), Prometheus and Grafana dashboard setup, OpenTelemetry SDK integration, distributed tracing with Jaeger or Tempo, log aggregation and management, SLO and SLI definition with error budget tracking, and AIOps-driven alert correlation to eliminate noise. We cover all major clouds: AWS CloudWatch, Azure Monitor, Google Cloud Operations, alongside open-source tooling.

Monitoring tells you when something is wrong: a threshold is breached, a check fails. Observability tells you why it went wrong. An observable system gives you correlated metrics, structured logs and distributed traces so you can answer novel questions about production behaviour without deploying new instrumentation. Monitoring is a subset of observability: you need both, in that order.

Site Reliability Engineering (SRE) is Google's approach to operating production systems at scale. Where DevOps focuses on collaboration and delivery velocity, SRE introduces engineering rigour to reliability: SLOs that define acceptable targets, error budgets that govern when teams ship versus stabilise, and toil-reduction automation. SRE and DevOps are complementary: DevOps accelerates delivery, SRE ensures the system holds as it scales.

We instrument your services with the OpenTelemetry SDK using auto-instrumentation where available and manual spans for critical paths. The OpenTelemetry Collector routes signals to your chosen backend: Prometheus for metrics, Loki or Elasticsearch for logs, Jaeger or Tempo for traces. Instrumentation is incremental — we start with the highest-traffic service paths and expand coverage sprint by sprint, with no production risk and no big-bang migration.

A foundational observability stack (Prometheus, Grafana dashboards, OpenTelemetry instrumentation for three to five services, and basic alerting) takes four to six weeks. Adding distributed tracing, log aggregation and SLO governance extends the engagement to ten to twelve weeks. Incident management automation and AIOps correlation layer on after that. We phase delivery so your team has meaningful visibility within the first two weeks, not at the end of the project.